​​AIOLASER Refund Policy​​
​​Last Updated: June 20, 2024​​

AIOLASER is committed to delivering high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

​​Scope​​

This policy applies only to products purchased directly from the ​​AIOLASER Global Official Website​​ (hereinafter referred to as AIOLASER).

For products purchased through authorized resellers or third-party platforms, please refer to their respective return policies.

​​Return Window​​

• You may submit a return request within ​​7 calendar days​​ of receiving the product.
• The return shipment must be made within ​​7 calendar days​​ after the return request is submitted. If the return is not shipped within this period, the request will be automatically canceled without further notice.

​​Eligible Items​​

Returned items must be ​​unused, in their original condition, and include all accessories, gifts, and original packaging​​. All returns will be inspected upon arrival.

​​Special Cases​​

​​1. Buyer-Initiated Returns​​

• The buyer is responsible for return shipping costs (actual cost depends on the courier service).

​​2. Seller-Initiated Returns (Damaged/Incorrect Items)​​

• If the product is damaged, defective, or incorrect upon delivery, please contact our customer service within ​​7 days​​ to arrange a return or exchange. AIOLASER will cover all return shipping costs in such cases.

​​3. Warranty Claims​​

• If the product malfunctions ​​after the 7-day return window but within the warranty period​​, please contact ​​support@aiolaser.com​​ for warranty service.

​​4. Customer-Caused Damage​​

• Returns will ​​not​​ be accepted for products damaged due to ​​improper use or unauthorized modifications​​, but repair support may be available.

​​5. Missing Accessories/Packaging​​

• Returns must include ​​all original accessories, gifts, and packaging​​, otherwise they may be rejected or subject to a reduced refund.

​​6. Bundle Purchases​​

• Discounted bundle purchases can only be returned ​​as a complete set​​; individual items from a bundle cannot be returned separately.

​​7. Consumables & Replacement Parts​​

• Due to shipping restrictions, ​​consumables and replacement parts are non-refundable​​.

​​Return Process​​

1. ​​Submit a Request​​: Email ​​support@aiolaser.com​​ with:
   • Order number and product name
   • Reason for return and supporting evidence (e.g., photos, videos, or log files)
2. ​​Approval​​: Our team will review within ​​2 business days​​ and provide further instructions.
3. ​​Ship the Item​​: Once approved, return the product in its ​​original packaging​​ (return address will be provided).
4. ​​Refund​​: After inspection, we will process your refund.

​​Packaging & Shipping Requirements​​

• ​​Use original packaging​​ to avoid damage during transit.
• Choose a ​​trackable shipping method​​ (e.g., FedEx, DHL) and provide the tracking number.
• ​​Unauthorized returns may be rejected​​, and buyers assume responsibility for lost items.

​​Return Address​​

​​Provided upon return approval​​

​​Refund Details​​

​​Processing Time​​

• Refunds are initiated within ​​7 business days​​ after receiving and inspecting the return.
• Bank processing may take an additional ​​3-7 business days​​.

​​Refund Amount​​

Non-defective returns are subject to a ​​restocking fee​​ and return shipping costs:

​​Refund Method​​

• Refunds are issued to the ​​original payment method​​.
• Third-party payment processors (e.g., PayPal) may deduct transaction fees.

​​Order Cancellation​​

• Orders can be canceled within ​​2 hours​​ of placement.
• After 2 hours, cancellations may not be possible if the order has entered processing/shipping.
• For ​​pre-order items​​, contact ​​support@aiolaser.com​​ before shipment.

​​Important Notes​​

• ​​Do not refuse delivery or customs fees​​—this may result in return/destruction of the package, with associated costs deducted from your refund.
• ​​Avoid chargebacks/disputes​​, as these can delay refunds by up to ​​90 days​​ due to bank investigations.

​​Policy Updates​​

We may update this policy periodically. Continued use of our services constitutes acceptance of the revised policy.

​​AIOLASER reserves the right to final interpretation of this policy.​​